Returns & Exchanges
Due to the perishable nature of our products, we do not accept returns on hint® water; however, we are committed to ensuring you love your experience and will replace any damaged or incorrect orders. If you are unsatisfied with your purchase, please reach out to our team within 30 days of delivery.
Contact Support
Email our customer excellence team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
For damaged items, please include a photo of the packaging and the product labels to help us improve our shipping process.
Review Process
Our team will review your request within 2-3 business days and determine the eligibility for a replacement or a digital store credit.
Resolution
Once approved, a replacement shipment will be processed immediately or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing